HYDRASOFT
HYDRASOFT
HYDRASOFT
Nairobi, Kenya.
Production AI voice receptionist handling real inbound restaurant phone calls with low latency,
live human transfers, SMS follow-ups, and comprehensive call analytics.
Reduced staff call handling by 85% while maintaining 96% customer satisfaction in Kenya's restaurant industry.
B's Hot Chicken is a popular fast-casual restaurant chain specializing in Nashville-style hot chicken in Kenya. Despite their excellent food and growing popularity, their phone system was overwhelmed with repetitive customer inquiries about operating hours, menu items, locations, and catering options across their locations in Kenya.
The restaurant faced significant operational challenges in Kenya's competitive food service market: Staff spent excessive time answering basic questions instead of focusing on food preparation and customer service during peak hours, long wait times for customers calling with urgent needs, inconsistent information delivery depending on which staff member answered, and missed opportunities to capture customer data and preferences for marketing in Kenya's growing restaurant sector. They needed an intelligent solution that could handle common inquiries while maintaining the personal touch customers expected from restaurants in Kenya.
During lunch rush in our Kenya locations, our staff would be answering phones instead of preparing food. We needed an AI solution that could handle the volume without sacrificing customer experience in our restaurant operations.Restaurant Manager, B's Hot Chicken Kenya...
We implemented a production-ready AI voice receptionist system that transformed their phone operations for restaurants in Kenya:
Try the AI Receptionist: Call +1 (253) 523-3245 to experience the AI receptionist firsthand for restaurant phone automation.
Admin Portal: View the analytics dashboard for restaurant call management
Client Website: B's Hot Chicken Official Site
The AI receptionist delivered exceptional results for restaurants in Kenya, freeing staff to focus on food quality and customer service:
Reduction in staff time spent on phone calls during peak hours
Customer satisfaction with AI interactions for restaurant inquiries
Average call resolution time for common restaurant inquiries
Of calls handled completely by AI without human transfer
The system was built on a robust tech stack designed for production reliability in restaurant operations:
Telephony Layer: Twilio Voice with Media Streams for real-time audio streaming over WebSockets for restaurant phone systems
AI Processing: Custom voice AI pipeline supporting speech-to-speech with low latency (under 500ms response time) for natural restaurant conversations
Backend Infrastructure: Node.js with Fastify server, WebSocket handling for real-time communication in restaurant customer service
Data & Analytics: Firebase Firestore for call transcripts, metadata, and customer interaction history for restaurant business intelligence
Admin Interface: React-based dashboard with Firebase Authentication for restaurant staff management in Kenya
Deployment: Docker containers running on Google Cloud Run with auto-scaling capabilities for restaurant call volume
The AI receptionist handles a wide range of restaurant-specific inquiries:
Provides current hours, holiday schedules, and kitchen closing times
Answers questions about menu items, spice levels, and daily specials
Provides address details and can send directions via SMS
Handles catering questions and can transfer to catering specialists
Assists with gift card purchases and rewards program questions
Explains delivery zones, partners, and estimated delivery times
"The AI phone receptionist from Hydrasoft Technologies has completely transformed our restaurant operations. During peak hours, we used to have staff members tied up on phones answering the same questions about hours and menu items. Now, 85% of those calls are handled automatically by the AI. What's remarkable is that customers actually prefer it - they get instant answers without waiting on hold. The system has paid for itself multiple times over in staff efficiency alone, and our customer satisfaction scores have actually improved. This isn't some demo technology - it's a production system that handles real customer calls every single day."
Real-time Processing Pipeline:
1. Caller dials restaurant number → Twilio routes to our WebSocket server
2. Audio streams in real-time via Twilio Media Streams
3. Voice AI processes speech with sub-500ms latency
4. AI determines intent and generates appropriate response
5. Response streams back as natural speech with appropriate pauses and inflections
6. If needed, call transfers to human with full context of conversation
Admin Portal Features:
• Real-time call monitoring and interception capabilities
• Editable knowledge base for common questions and answers
• Call analytics with topic clustering and sentiment analysis
• Performance metrics including call resolution rates and customer satisfaction
• SMS campaign management and follow-up automation
The AI receptionist delivered significant business value beyond operational efficiency:
Staff Productivity: Kitchen and service staff can focus on core responsibilities during peak hours
Customer Experience: 24/7 availability for basic inquiries, instant answers without hold times
Data Collection: Structured data from every call for business intelligence and marketing
Scalability: System handles unlimited concurrent calls without additional staffing costs
Consistency: Every customer receives accurate, up-to-date information every time
Transform your customer service operations with an AI receptionist that handles calls 24/7, reduces staff workload, and improves customer satisfaction.
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