Privacy Policy

INTRODUCTION

Welcome to Hydrasoft Digital's website ('us', 'we', or 'our') at www.hydrasoft.co.ke. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website.

Creating Brighter Digital Experiences. We Explore, Build, Grow. At Hydrasoft Digital, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

INFORMATION WE COLLECT

Information You Provide

We do not require users to sign up or provide personal information to access our website. However, we may collect information that you voluntarily submit through:

• Contact forms and inquiry submissions
• Newsletter sign-ups
• Service request forms
• Project consultation requests
• Feedback and survey responses
• Job applications through our careers portal

Automatically Collected Information

We may use cookies and similar technologies to automatically collect certain information about your device and usage patterns when you interact with our website. This information may include:

• IP addresses and device identifiers
• Browser type and version
• Operating system and platform
• Referring website addresses
• Pages viewed and time spent on pages
• Clickstream data and navigation patterns
• Date and time of visits

Links to External Websites

Our website may contain links to other websites that may have different privacy policies. These links are provided for your convenience and reference. We encourage you to review the privacy policies of these external sites, as we are not responsible for their content, practices, or privacy policies.

HOW WE USE YOUR INFORMATION

We may use the collected information for the following purposes:

• To improve and personalize your experience on our website and services
• To respond to inquiries and provide customer support for our digital solutions
• To analyze website usage and trends to enhance our content and services
• To send periodic emails about our services, updates, or other information you requested
• To process transactions and service requests
• To comply with legal obligations and protect our rights
• To evaluate job applications and recruitment processes
• To develop new products, services, features, and functionality

DATA SHARING AND DISCLOSURE

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties unless we have your explicit permission. We may share your information in the following circumstances:

• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• For Legal Compliance: We might disclose information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• To Protect Rights: We may disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Your personal information may be used to send you promotional materials about our digital solutions and services, but only if you have explicitly agreed to receive such communications.

DATA RETENTION

We store the information we collect for as long as it is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. Factors that influence how long we keep your data include:

• The necessity of the data for the provision of our services
• The nature of our relationship with you
• Legal obligations to retain data for certain periods
• Legitimate business needs
• Your consent to continued retention

When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that it can no longer be associated with you.

SAFEGUARDING AND SECURING THE DATA

We implement reasonable security measures to protect the confidentiality and integrity of your information. Our security measures include:

• Secure server infrastructure and data encryption
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and privacy
• Regular backup of critical data
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, including keeping your passwords confidential and logging out of shared devices.

CHILDREN'S PRIVACY

Our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@hydrasoft.co.ke. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We encourage you to review the Privacy Policy whenever you access or use our website.

By continuing to use www.hydrasoft.co.ke after Privacy Policy changes go into effect, you agree to be bound by the revised policy. If you do not agree to our Privacy Policy, as amended, you must stop using our website and services.

We will notify you of any material changes to this Privacy Policy through prominent notice on our website or through direct communication if we have your contact information.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@hydrasoft.co.ke
• Phone: +254 722 880 726
• Address: Nairobi, Kenya
• Website: www.hydrasoft.co.ke

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.